THE STARTING POINT
Connect business decisions, data responsibility and delivery review.
Identify the decision owners.
List the people responsible for scope, workflow rules, data and operational support. Define which decisions require joint review. A project can stall when everyone is consulted but nobody has the responsibility to resolve a question, so make that route explicit at the start.
Keep assumptions reviewable.
Record decisions and unresolved assumptions in a place stakeholders can access. Include why a decision was made and what would cause it to be reconsidered. This gives new participants context and helps the delivery team avoid rebuilding work around an undocumented change of direction.
Carry ownership into operation.
Confirm who manages changes and support after launch. Include the process for requesting updates and prioritizing issues. Project ownership and ongoing operational ownership may differ, so agree the transition before delivery ends rather than relying on the original project team indefinitely.
TAKE THE NEXT STEP
Your discovery checklist
- Name owners for scope, data and workflow decisions.
- Record assumptions and reasons for important decisions.
- Agree the transition to ongoing operational ownership.